WorkFlura Terms of Service
These Terms of Service (“Terms”) are an agreement between Scultura Technologies Private Limited (“Scultura”, “we”, “us”) and the organization that subscribes to or trials WorkFlura (“Customer”, “you”). By creating a WorkFlura tenant, installing WorkFlura from the Google Workspace Marketplace, or using the Service, you accept these Terms on behalf of your organization and confirm that you are authorized to do so.
1. The Service
WorkFlura is a workflow-approval application for organizations using Google Workspace. It lets authorized users design approval workflows, collect submissions through Google Forms, route them to approvers, notify participants in Google Chat, track service levels and report on outcomes (the “Service”). The Service is delivered as a web application hosted by Scultura and connected to a Google Cloud / Firebase project that you own (your “Tenant Project”).
2. Accounts, roles and eligibility
- Users sign in with their Google Workspace account. Each user is either a Standard user (submit and approve) or a Pro user (additionally design workflows, create forms and view organization metrics).
- One or more System Administrators manage users, seats, billing, policies and support access for your organization. The first System Administrator is the person who completes tenant setup.
- You are responsible for everything done under your organization’s accounts and for keeping your administrators’ Google accounts secure.
- The Service is for business use by organizations. You must be at least 18 and able to bind your organization.
3. Your Google Workspace and Google Cloud responsibilities
WorkFlura is designed so that your data stays in your own infrastructure. To use it you must:
- Create and maintain the Tenant Project (Firebase / Google Cloud) and pay Google directly for its usage. Scultura does not charge for, and is not responsible for, Google Cloud consumption in your project.
- Create the WorkFlura service account in the Tenant Project and provide its key to WorkFlura through the setup wizard; keep that key confidential elsewhere and rotate it if compromised.
- Authorize domain-wide delegation for the WorkFlura service accounts with the scopes shown in the setup wizard, and keep at least one active System Administrator who is a Manager of the WorkFlura Forms Shared Drive.
- Deploy the Forms Controller Apps Script and the Google Chat app in your own Google Workspace as directed in setup.
- Control who has access to the Tenant Project and to the WorkFlura Forms Shared Drive. Anyone with project-level or Shared Drive permissions can read workflow data and form responses directly, outside WorkFlura’s role controls; granting, reviewing and removing such access is your responsibility, and Scultura is not liable for access your organization grants in its own environment.
- Comply with Google’s terms for Google Workspace and Google Cloud.
If any of these lapse (for example a revoked key or delegation), parts of the Service will stop working for your organization until they are restored. WorkFlura’s readiness checks will show what is missing.
4. Free trial
New organizations may start a 30-day free trial on the Starter or Team tier. At the end of the trial, unless a paid subscription has been purchased, the tenant enters a read-only grace period of the length shown in the Admin Console, after which access is suspended. Your data remains in your Tenant Project throughout. Scultura may modify or withdraw trial availability at any time and may refuse a trial to organizations that have already trialed.
5. Subscriptions, billing and payment
5.1 Tiers and seats
WorkFlura is sold in tiers (currently Starter, Team, Growth, Business and Enterprise), each with a total number of user seats and a maximum number of Pro seats. Every active user occupies one seat. Current tier definitions and prices are published at https://sculturats.com/product and on the Billing page inside WorkFlura. Enterprise Custom arrangements are agreed in writing and provisioned by Scultura.
5.2 Merchant of Record
Online subscriptions are sold by our authorized reseller and Merchant of Record, Paddle (Paddle.com Market Limited, or the Paddle entity applicable to your country as set out in the Paddle Buyer Terms). Your purchase, invoice, taxes, refunds and payment data are handled by Paddle under the Paddle Buyer Terms and Paddle Refund Policy, which you accept at checkout. Scultura does not receive your card details.
5.3 Term, pricing and renewal
- Subscriptions are annual and renew automatically at the end of each term unless canceled before the renewal date.
- A first-year discount may apply; the renewal price is the then-current list price for your tier and is shown on the Billing page before you buy.
- Changing tier during a term takes effect immediately and Paddle shows the exact amount before you confirm. On an upgrade, the prorated difference is charged at once. On a downgrade, the prorated difference is credited to your account balance and applied to future invoices; it is not refunded.
- Where required by law, Paddle will email a reminder before an annual renewal.
- Prices may change for future terms; we will give at least 30 days’ notice before a price change applies to your renewal.
5.4 Seat overage and read-only mode
If your active users exceed your tier’s total seats or Pro seats, a grace period starts (its length is shown in the Admin Console). If usage still exceeds the entitlement when the grace period ends, the tenant becomes read-only — users can view but not submit or approve — until usage fits or the tier is raised. The same read-only mode applies after a subscription expires, for the grace period shown, before access is suspended.
5.5 Cancellation
You may cancel your subscription at any time from the Billing page inside WorkFlura or through Paddle’s customer portal. Cancellation takes effect at the end of the current paid term: the subscription runs to the end of that term, no further payments are taken, and access continues until the term ends.
5.6 Refunds
Refunds are governed by the Paddle Refund Policy (https://www.paddle.com/legal/refund-policy), which forms part of your purchase agreement with Paddle.
- All payments are non-refundable, except where a refund is required by applicable law or is issued by Paddle under the Paddle Refund Policy.
- Refund window: 14 days. A refund request must be submitted to Paddle within 14 days of the transaction date. Requests are reviewed by Paddle on a case-by-case basis and may be approved in full, approved in part, or declined.
- Statutory rights. Where the law of your country grants a right to withdraw from or cancel a purchase, that right applies as described in the Paddle Refund Policy and is not limited by these Terms.
- How to request. Submit the request through the link in your Paddle receipt or at https://paddle.net. Approved refunds are returned to the original payment method within 14 days of approval.
- Effect of a refund. When a refund is issued, the subscription ends and access to the Service ceases. Your data remains in your Tenant Project.
Scultura does not process refunds directly.
5.7 Taxes
Prices are shown in your local currency where available and exclusive of applicable taxes, which Paddle calculates and collects at checkout.
6. Data ownership and custody
- You own your data. All workflow definitions, submissions, approvals, attachments, reports and directory records live in your Tenant Project. Scultura claims no rights in them.
- Scultura holds only the registry, license, billing, configuration, session, anonymized error and aggregate-metric information described in the Privacy Policy.
- You grant Scultura the limited right to access the Tenant Project using the service account you provided, solely to operate the Service for you.
- Scultura personnel cannot read your workflow data unless a System Administrator grants time-limited support access from the Admin Console. Such access is logged in your Tenant Project. Your organization’s own access to its Tenant Project is unrestricted and under its control, as described in section 3.
- When the agreement ends, your Tenant Project and everything in it remain yours. Scultura will delete your control-plane record on request as described in the Privacy Policy.
Our Privacy Policy at https://sculturats.com/privacy-policy forms part of these Terms and describes how Google user data is used.
7. Acceptable use
You must not, and must not allow others to:
- use the Service to break any law, infringe others’ rights or process data you have no right to process;
- attempt to access another organization’s tenant, bypass license or seat enforcement, or probe, scan or disrupt the Service;
- reverse engineer, copy or resell the Service or use it to build a competing product;
- share sign-in credentials or use automated means to create accounts;
- upload malicious code or content that is unlawful, defamatory or harmful.
We may suspend access where we reasonably believe these Terms are being breached, giving notice where practicable.
8. Intellectual property
The Service, including its software, workflow templates supplied by Scultura, documentation, design and trademarks (including “WorkFlura”), belongs to Scultura and its licensors. You receive a non-exclusive, non-transferable right to use the Service for your organization’s internal business during the subscription. Feedback you give us may be used without obligation. Google Workspace, Google Forms, Google Drive, Google Chat and Firebase are trademarks of Google LLC; WorkFlura is not affiliated with or endorsed by Google.
9. Third-party services
The Service depends on Google Workspace, Google Cloud, Firebase and Paddle. Their terms govern your use of those services. Scultura is not responsible for changes, outages or policy decisions of third-party services, but will make reasonable efforts to adapt the Service to them.
10. Availability, support and changes
- We aim to keep the Service available continuously but do not guarantee uninterrupted operation. Planned maintenance will be announced in advance where practicable.
- Support is provided by email at support@sculturats.com during Indian business hours, with built-in diagnostics available to your System Administrators at all times. Enterprise agreements may include additional support commitments.
- We may improve, modify or discontinue features. If a change materially reduces the Service’s core functionality we will give at least 30 days’ notice before it takes effect, and you may cancel under section 5.5 before that date. Any refund request is handled by Paddle under section 5.6.
11. Confidentiality
Each party will keep the other’s non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law. This obligation survives termination for three years; trade secrets remain protected for as long as they qualify.
12. Warranties and disclaimers
Scultura warrants that it will provide the Service with reasonable skill and care and substantially as described. Except as expressly stated, the Service is provided “as is” and Scultura disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Scultura does not warrant that the Service will meet every requirement, be error-free, or that your Google Cloud, Workspace or network will support it.
13. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of this agreement. Scultura’s total liability under this agreement is limited to the fees paid by you for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, to breach of confidentiality, or to a party’s willful misconduct.
14. Indemnity
You will defend and indemnify Scultura against third-party claims arising from your data, your use of the Service in breach of these Terms, or your violation of law. Scultura will defend and indemnify you against third-party claims that the Service, as provided by Scultura, infringes a third party’s intellectual property rights, provided you notify us promptly and allow us to control the defense.
15. Term, termination and suspension
- These Terms apply from the start of your trial or subscription until the subscription ends and any grace period has expired.
- Either party may terminate for material breach not cured within 30 days of written notice.
- Scultura may suspend the Service for non-payment, security risk or breach of section 7, restoring access once resolved.
- On termination your right to use the Service ends; your Tenant Project and data remain yours; sections 6, 8, 11, 12, 13, 14, 16 and 17 survive.
16. Governing law and disputes
These Terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction, subject to the following: the parties will first try in good faith to resolve any dispute through discussion between senior representatives for 30 days. Nothing prevents either party from seeking urgent injunctive relief.
17. General
- Changes to these Terms. We may update these Terms; material changes will be notified to System Administrators by email at least 30 days before they take effect. Continued use after that date is acceptance.
- Notices to Scultura go to support@sculturats.com; notices to you go to your System Administrators’ email addresses.
- Assignment. You may not assign this agreement without our consent; we may assign it to an affiliate or successor with notice.
- Entire agreement. These Terms, the Privacy Policy and any written Enterprise agreement are the whole agreement and replace prior discussions. If any provision is unenforceable, the rest remains in effect. No waiver is implied from delay.
- Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
18. Contact
Scultura Technologies Private Limited
Mumbai, Maharashtra, India
Email: info@sculturats.com (general inquiries) · support@sculturats.com (support, billing and legal notices)